Add on

[BJ69]

Hi..

I purchased an add on yesterday morning and it's been 24hrs and it's still not been activated.  Ticket has been submitted...

Did I miss something I should have done?

[BJ69]

I sent a private message 

[Handy1]

@BJ69  .maybe first try rebooting the phone and log in again incognito / private mode see if they makes any difference , if not and you have already been charged please submit ticket with support to investigate for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[softech]

@BJ69 what add-on did you get?? just in case it is cache issue, try login My Account using Incognito mode again and check

for ticket with PM support, did you check the community inbox for their reply.  *f no reply yet, message support again

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@BJ69 

which add-on ? Log in to your account, preferably on a laptop. Click on Add-ons to see if it's there.