Add-on international minutes/texts not working

[Jason745924]

I am currently on the $40 plan. I recently purchased the international minutes/texts add-on so I could call the U.S..

When I try to call I get a message, " Sorry, your call cannot be complete because you have used all your minutes."

I have tried rebooting the phone, numerous times. I have an iPhone, and tried to access the mobile data option, and could not find it. My phone is updated to the most recent iOS.

[Timer]

@Jason745924 

maybe you purchased wrong Add-ons...or the purchase not going through, go in your account do you see that amount at Available Fund.. if there money then go to rebuy it, and choose right add-ons U.S,

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

go to Plan & Add-ons what is showing details you have which Add-ons there.

[MrSpock]

@Jason745924 hi you need the 1000 minute 15 dollar US add on,for a refund for your other add on  contact a cs agent,you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[softech]

@Jason745924 

You have been with PM for couple years, you should have some Christmas bonus from last couple Decembers.  Those bonuses include a Long Distance calling bonus which can be used to call US.  Did you not got those Christmas bonus or you used them up already?

[will13am]

@Jason745924 , your base plan included international text.  You just need to pick up some US calling minutes.  

[computergeek541]

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@Jason745924 wrote:

I am currently on the $40 plan. I recently purchased the international minutes/texts add-on so I could call the U.S..

When I try to call I get a message, " Sorry, your call cannot be complete because you have used all your minutes."

I have tried rebooting the phone, numerous times. I have an iPhone, and tried to access the mobile data option, and could not find it. My phone is updated to the most recent iOS.

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Sorry, but the international calling add-on does not include calling to the U.S. There is seperate add-on that needs to be purchased to make calls to the United States.