Add-on US roaming not working in Canada

[JorgeMolina]

I bought the US Roaming with data on Sept 11 while on the USA. I got back to Canada on the 14th and I get a message saying that I can't make calls to a number in the USA because I used all my available minutes. What am I supposed to do?

Thanks in advance

[JorgeMolina]

Thanks to all for your responses. I just wish Public Mobile would specify this fact clearly to avoid confusions.

[hairbag1]

To call a US number whilst you're in Canada, you need this add-on....

[dabr]

@JorgeMolina    Unless you have one of older (now grandfathered) plans with Canada/US calling included, then now you need to purchase the 1000 US minutes ($15) in order to  call there from Canada as mentioned.

edit:  the good thing about the 1000 US minutes add-on is that it doesn't expire (unlike the roaming), so unused minutes stay with your account until depleted for future use.

[will13am]

@JorgeMolina , the roaming add-on you purchased is for use while roaming in the US.  While in Canada you need to buy long distance minutes for US.  

[computergeek541 · Accepted solution]

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@JorgeMolina wrote:

I bought the US Roaming with data on Sept 11 while on the USA. I got back to Canada on the 14th and I get a message saying that I can't make calls to a number in the USA because I used all my available minutes. What am I supposed to do?

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You will need to buy a long distance minute add-on.  Roaming add-ons cannot be used to make calls from Canada to the US.