Add-Ons

[rgevans14]

I tried to increase the number of In-Canada minutes from a current number of 100 to 500 by purchasing an Add-On.   My credit card was charged but the number of minutes shown on my account is still 100.   Why?   

[Luddite]

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@rgevans14 wrote:

Thanks, I was finally able to get it to work.   Is the add-on only active for one month or does it renew every month until cancelled?

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@rgevans14  Add-ons are one time charges not "monthly". They remain on your account until completely used up.

[rgevans14]

Thanks, I was finally able to get it to work.   Is the add-on only active for one month or does it renew every month until cancelled?

[hairbag1 · Accepted solution]

Log in to your account...click on Plan & Add-ons...look on right side and you'll see a circular percentage counter with  "500 min Canada-wide Long Distance "...it'll show you how much you started with and how many minutes are remaining.

[Timer]

@rgevans14 

rebooting device,and call *611 to check it out the minutes right ,, or use browser from computer, clear cache and cookies and use one page inPrivate mode, and Login Page

[computergeek541]

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@esjliv wrote:

@rgevans14  - were you doing this in your self serve account?

Purchasing an addon is TWO STEPS; be sure to:

1. Add funds to your account, if you don’t have sufficient funds  
2. Go back to the Add-Ons page and select your Add-On.

If you still see the $s in your Available Funds area, then you need to go back to complete step #2.

Edit, the Canada wide calling for $5 will show as a separate line item in your addon section. Not added to your plan minutes.

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The process is no longer two steps.  As of July 13, any necessary payments will be done at the same time as selecting the add-on for purchase. 

[esjliv]

@rgevans14  - were you doing this in your self serve account?

Purchasing an addon is TWO STEPS; be sure to:

1. Add funds to your account, if you don’t have sufficient funds  
2. Go back to the Add-Ons page and select your Add-On.

If you still see the $s in your Available Funds area, then you need to go back to complete step #2.

Edit, the Canada wide calling for $5 will show as a separate line item in your addon section. Not added to your plan minutes.