Activation unsuccessful

[Miam]

After finishing the payment process I was hit with " activation unsuccessful contact customer service "

Unfortunately everytime I would try to submit a ticket it would ask for my SIM card number. As I opted for eSIM I didn't have that information. 

Now I have no SIM and no service. Typed in my IMEI and it stated that my phone was compatible. I don't know what my next steps to do are. 

@CS_Agent

[Miam]

Unfortunately I never received an eSIM at all. I did the payment process and typed in my phone number, provider, and IMEI.

After this was completed it said please wait up to 5 minutes at a loading screen until it just said "activation unsuccessful"

[softech]

@Miam   did you try to activate eSIM or physical sim?

first, submit ticket using direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

and if you activting eSIM, check this:

did you get to the eSIM installation step  Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.  If you missed the step, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  i

If it still does not connect, click Reset All Networks on your phone and it will work.  (Please note that Reeset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)