Activation issue. Drop down for region empty

[hanscuc]

Hello,

trying to to activate my new SIM card with a new number but stuck at the "select region" drop down. Tried on multiple browsers on different machines but the box is always empty and can't get past that to activate my card with a new number 

[CS_Agent]

Hello @Roodekory86, 

Thank you for contacting us. 

For any assistance, can you please send us a private message with a description of the issue along with your phone# and PIN#? 

Also, for security reasons, it is recommended that you do not provide any of your personal information in the Public forum therefore we removed them. 

Thank you for your understanding! 

[Roodekory86]

sim# 891xxxxxxxxxxxxxxxxx

Email rooxxxxxxxxxxxx

name Koxxxxxxxxxxxx

Address 56xxxxxxxxxxxxxxx

[Rockdaddy22]

Thanks for the update. Welcome to the PM family 🙂

[Matx]

Finally my issue has been resolved. Another happy PM customer.

Thanks @Cherine7 for resolving the issue.

[Rockdaddy22]

Hopefully tomorrow

[Matx]

Hello Mods,

I sent private messages to alomost all the mods but no one contacted me yet.

As I stated in my earlier posts I am paying two mobile carries this month. All I ask from mods to switch my current plan to the one I missed due to a known error "drop down for region empty".

hopefully this would be a simple fix. Is one of the mod willing to help????

MODS please help....please.....

[Rockdaddy22]

Hopefully we can get it done this weekend.

[Rockdaddy22]

@Shazia_K or @Mary_M IF one of you have time, could you please look into this issue.

[Matx]

Yes and I activated sim and took a plan and contacted @Mary_M , @Jeremy_M, @Shazia_K and @Saray_O with all the details including sim order#. Mods please contact me if you need more info.

I am also currently paying for two mobile carriers onece PM $40/4GB plan is fixed I will port my number to PM and cancel my other plan.

Mods please take my request in consideration.

Hopefully one of them will help me soon.

[Rockdaddy22]

Are you still dealing with this issue?

[Matx]

I could not activated my sim online due to known error and I PMed my info to 2 mods.

I activated the PM sim and paid with my credit card.

Hopefully one of the mods will contact me soon.

[Rockdaddy22]

Could you have already activated the sim? Did you enter your credit card details? Have you tried it in your phone?

[Matx]

Hello Mods,

As per Mary's steps I activated the sim on Dec 1st with a current plan and  I PMed Mod Mary_M my Public moble account# and phone# to honor the $40/4gb plan that I missed due to known issue.

I would appreciate your time in this issue.

Looking forward to hear from you soon.

[Mary_M]

Hey everyone,

Thank you all for your patience!

This is actually a known issue - as stated in previous threads, you will need to clear your cache/cookies or try the activation on a new browser. You should also shorten your name, to 10 characters or less and please do not include any commas, periods, or dashes. The glitch may cause some trouble activating at the first try, but if you try again, you should be able to activate successfully 🙂

I hope this helps,

Mary

[Matx]

Hello Shazia_K,

I was trying to to activate my new SIM card with a new number on Nov 20th but stuck at the "select region" drop down. Tried on multiple browsers on different machines but the box is always empty and can't get past that to activate my card with a new number

I read that Public Mobile will still honour the $40 4GB/month  plan for who got the sim before closing date.

If you could help me to get the deal that would be greatly appreciated.

I will PM you the required details.

[Cat_L]

Hey everyone, 

Do any of you have a screenshot of this? I don't think I've seen this issue and want to make sure I understand it. 

Thanks!

[pgb]

Same problem here. Can anybody help?

Thanks

GB

[mmr110]

Hi I am facing the same issue.

Can anyone please help me with this as I need to set up my sim asap.

Thank you!

[Souris_river]

Hi,

I'm experiencing the same issue when activating.  I've PM'd @Shazia_K @Mary_M a few days ago and have not heard back.  Please help.

[Shazia_K]

Hello @asfyip, 

I'm sorry to hear about the unresolved issue, 

I will send you a private message now and please respond back to it once you get a chance. 

Thanks,

Shazia

[asfyip]

Still waiting for a response, thanks.

[asfyip]

Hi Mary,

I tried the activation (new number) using another browser and still no luck.  I have sent you a private message with the details that you asked for in a previous post.

Thanks.

[Mary_M]

Hello @asfyip ,

Sorry to hear about this - would you be able to try the activation using another browser? It might also help to choose a new number now - and port through your self-serve later.

Let us know how it goes,

Mary

[asfyip]

Hi,

I am having the same issue when trying to select a new number.  My goal is to port my Koodo number over to PM. 

Thanks.

[nnijo]

bad scripting on PM's website. only mods can activate. 

[Charles88]

HI I'M HAVING THE SAME ISSUE I NEED HELP

[Shazia_K]

Hello @mg, 

Welcome to Public Mobile, 

I'm sorry to see that you are having issues activating online 😞

I will be able to help you out, will be sending you a private message please reply back to it 🙂

Thanks,

Shazia

[mg]

Hello

same problem here.  I am stuck and can't activate my sim card, neither have a new number. I need it urgently !

thanks for helping !

[saravanajp]

would like to port my number from koodo

[saravanajp]

Activated thanks