ACTIVATION ISSUES/REFUND

[EstelleIronlady]

Hello team, I was unable to download public mobile on my mobile device to complete the activation, even after I have made payment. I would like to recall the payment as I was unable to download the app on google playstore due to region restrictions, I was not able to change my region to Canada as well. Please note that I recently moved into Canada from Nigeria. Kindly assist reverse payment to the credit card where the funds came from.

Phone number: Not been assigned any 

Sim Registration number: xxxxxxxxxxxxxxxxxxxxx

Address Registered: xxxxxxxxxxxxxxxxxxxxxxxxxxx

Please I would be glad if can get a recall of the funds and to stop recurring payments...

Also reach out to me for my email and new phone number with another provider

Thank you.

[HALIMACS]

@EstelleIronlady 

you’ll need to direct this request to the customer support agents, not here on the public forum, which is just used by other customers like you.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.