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[xiaoW]

I am planning to arrive in Montreal, Canada on February 2nd and would like to book a phone card online in advance. However, when making the payment, I am prompted:Payment Failed! Please try again or use a different payment method,I used a Visa credit card from China for payment, and there is no problem with the credit card. May I ask where the error is?

[BKNS27 · Accepted solution]

@xiaoW 

You can only order from PM with a Canadian or US credit card or debit card.

Best thing to do when you arrive is to go to a Telus/Koodo/Mobile Klinik store and purchase a PM SIM.

I don’t know if you can purchase a SIM from Amazon.ca but it will only be $4.99.

You might have issues with downloading the PM app if your phone is from China. You need the app to activate your SIM.

If you have friends or family in Montreal, they can download the app and activate the SIM for you. Once activated, you can manage your account online.