Activation issue. Drop down for region empty

[hanscuc]

Hello,

trying to to activate my new SIM card with a new number but stuck at the "select region" drop down. Tried on multiple browsers on different machines but the box is always empty and can't get past that to activate my card with a new number 

[saravanajp]

Waiting ...!

[saravanajp]

sent

[Saray_O]

Hi @saravanajp, 

Could you send the info that Mary requested above to me via private message? I will activate your SIM card for you 🙂 

[saravanajp]

same here kidly help me

[Mary_M · Accepted solution]

Hey @hanscuc

thank you for your interest in joining PM, we can't wait to have you on board 🙂

I'll be able to complete the activation for you, but I'll need the following information sent to me via private message:

-your SIM card #

-your name

-complete address

-email address

-alternate #

-if you wish to port

I look forward to your reply,

Mary

[hanscuc]

I get stuck here: 

[hanscuc]

Hello @Mary_M,

A user above referred me to you for assistance with this issue? From other subjects I've seen, looks like this issue has been resolved by Moderator assistance. Halp please 😄  

[hanscuc]

Hey @JaK,

yeah tried that and didn't work, thanks for the reply meanwhile! 

[JaK]

Hi @hanscuc, welcome to Public Mobile!

Have you tried clearing your cache or rebooting your computer? (Since you tried multiple browsers on different machines it is a bit of a long shot, but maybe?) If the probelm presisted, one of the moderators can probably help with your activation, @Shazia_K @Mary_M