Activation failure

[Theebica]

I have an iPhone 12 with no eSIM installed. The activation step fails every time regardless of whether I pick transfer or new number. The chatbot doesn’t work and the ticketing system seems to be having issues. Is there anyway to resolve this?

[golfball]

So you're not getting to the step to install the eSIM? It might be the app having issues because lots of people are trying to sign up.

[hTideGnow]

hi @Theebica 

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[trhalbesma]

I’m having the same issue and appears from other posts that lots of others are also having the same issue