Activation and transfer of phone number

[Igiveup]

I've been trying for two days to activate my account. Every time I enter my phone number I get an "invalid number" reply. It tells me to enter a valid Canadian phone number. It's the same number I've had for over 10 years and I've always lived in Canada. The number was issued by Telus.

[Dunkman]

@Igiveup 

You can check this website to see if your mobile number can be ported:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Most numbers can, but not all. 

[Handy1]

@Igiveup  Are you using the APP to activate ? Not the website all activations need the app if same please submit ticket with support 

you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Terryscell]

Perhaps Telus hasn't "released" it, yet?

[Andy85]

Hi @Igiveup,

I will send you the phone number of the porting team so that you can contact them and ask them to retrigger the process. The phone number will be in your personal community inbox. If that does not work, I might suggest submitting a ticket to customer service using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.