11-28-2023 10:04 AM
I am switching to PM and the app is asking for a verification code sent to my phone number however I am not receiving any messages.
11-28-2023 10:50 PM
Hi @Calenyo,
Did you make sure that your old SIM card was in your device in order to receive the 6-digit code? The code gets sent to your old SIM. If you did not receive it, you should submit a ticket to the Customer Support team using the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time o time. Due to high volumes, the delays for your ticket can be 24-48 hours.
11-28-2023 10:18 AM
Confirm your identify
You're logging in from an unknown device
To confirm it's you, enter the 6-digit code sent to (number)
I am not receiving any messages from Public. I have been able to send and receive messages and calls but I'm just not verified.
11-28-2023 10:13 AM
11-28-2023 10:08 AM
No there is no option to send to email. May have to submit a ticket
11-28-2023 10:07 AM
@Calenyo @Can you tap didn’t get code you should then get option to send code to email instead . If still no luck please submit ticket with support
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437