Activated plan but phone doesn’t work

[Davidgillett43]

Status says activated but phone says no service

[Jaybyrd2000]

1. Make sure that your phones SIM status is not locked (This means that it can only take services from certain Tella places for example the phone might only be able to do Bell)

2. Try restarting your phone, taking your SIM out and ensuring there is no dust in the port.

3. You could be in a place where the cell towers don't actually cover you, for this there is nothing you can do.

4. if it is none of these it would be best for you to request a refund and get a new SIM as well as set up your new account with an agent via chat or phone. 

If you have any more questions I would be happy to help.

Jaybyrd2000

[Yummy]

If your account is Active, try your SIM in another phone.

Reboot your phone (turnoff, wait a bit, turn on).

Do network reset.

If everything fails to factory reset.

[Handy1]

@Davidgillett43  If you can try SIM card in another phone and see if services work and if you haven’t already rebooted your phone try that aswell 

if all else fails contact support to get you up and running 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

@Davidgillett43   try to reseat the sim card first.  Power down the phone, take sim out for a minute, and put it back and power up

If still does not work, and you have another phone around, try it there

if nothing work, it should be just a sim provisioning issue, an easy fix for PM support, and you just need to open ticket to engage them:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv]

@Davidgillett43 - your My Account says Active status?

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/