I tried to set up a new activation during the flash sale. I proceeded through the setup steps in the mobile app, choosing to transfer my Koodo phone number. Upon completing all the steps I got an error stating my service was "not activated".
After waiting a while I received an SMS from Koodo asking to confirm the transfer of my phone number. I confirmed "Yes" to this message.
After this, I tried logging in again after and it seems the activation had at this point succeeded, as it showed me the message "We've noticed you have an active Public Mobile service and would like to confirm your full access".
However on the next step it asks for an OTP code which I cannot receive - my Koodo number has been transferred and and my Public Mobile eSIM was not set up so I have no way of receiving SMS messages.
I double checked my email but there is not QR code to setup eSIM there either.
How can I fix this?
