Yes many have by having issues for months now with updating banking info.
Public Mobile is aware and cannot and have not fixed the issue yet. They cannot help.
They say to use a different device, use a different browser, use a different credit or debit card. Try through the app. Make sure addresses correct. Clear clear cache and wait 24 hours to try again... all advice that doesn't seem to work.
For now you can purchase vouchers and load to account. When signed into My Aacount, click on Payment tab. There is the option to Pay with Vouchers. You can see the link below where to purchase vouchers. https://www.publicmobile.ca/en/on/payment-voucher
