Account was suspended even on AutoPay

[motanu]

My daughter account was suspended. She is on AutoPay. She can't use the phone right now. It's the second month in a row that it happens.

Please so something

[PerrySooHoo1]

I reactivated with autopay after suspension even though my credit card was fine. Still set for autopay but only one of my lines were reactivated!

[motanu]

No, the card is OK

[dust2dust]

So the registered card works. Wouldn't one think that any corporation would make it as bulletproof as possible to take your money? Yes a fault could be at the customers end. But this card works. Autopay should work. If this is a Visa Debit did you have money in the account at renewal time? Was the registered card near it's limit at renewal time?

[softech]

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@motanu wrote:

The plan was suspended, phone not working. I did choose Reactivate, went to payment screen and followed the instructions from the other link that Meow gave me. As I said, the screen showed 0 Amount Due and $15 balance, I chose Other and entered $10. The plan was reactivated and phone is working now.

I am on $25 plan

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@motanu   Glad it working now.!!

[motanu]

The plan was suspended, phone not working. I did choose Reactivate, went to payment screen and followed the instructions from the other link that Meow gave me. As I said, the screen showed 0 Amount Due and $15 balance, I chose Other and entered $10. The plan was reactivated and phone is working now.

I am on $25 plan

[softech]

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@motanu wrote:

It says: "Automatic Payments is active on this account". It said that even before payment, because I payed manually now, again. However the payment screen indicated 0 as Amount Due. I used the Other Amount option and payed the difference that I calculated myself

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@motanu   just wan to confirm, your account is still suspended and you try to reactivate?

If so, then what you try to do was right.  Use the option "Other (Enter the desired payment amoiunt)" and manually enter the outstanding amount

Curious, what kind of plan you have ? and what amount you try to manually pay?

(if you are on $10 plan, please note that the price is now changed to $13)

[motanu]

OK, thanks

[motanu]

It says: "Automatic Payments is active on this account". It said that even before payment, because I payed manually now, again. However the payment screen indicated 0 as Amount Due. I used the Other Amount option and payed the difference that I calculated myself

[dust2dust]

Are you able to make manual payments using the registered card? Try adding a $1 to test it. If it works then add more to reactivate. No you shouldn't have to do this every time.

[softech]

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@motanu wrote:

Thanks but I already did this last month. Do I have to do it every month now?

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@motanu   you meant you already enabled Autpay?  Check My Account and confirm if you see something like this:, this confirm your Autopay is enabled.

[JL9]

Hopefully not although autopay seems to have been acting up recently. To avoid these headaches altogether, you can manually add the funds needed to cover the renewal a day or 2 before, and you shouldn't have to deal with this again. I know it is a little bit of work, but it will get rid of any chance for an autopay failure causing you to scramble.

[motanu]

Thanks but I already did this last month. Do I have to do it every month now?

[Meow]

Similar question posted 18 min ago. https://productioncommunity.publicmobile.ca/t5/Get-Support/Reactivating-suspended-account-with-autop...

Follow instructions provided by @softech .

You have to pay manually selecting either 'Select an amount' or 'Amount due'