Account suspended, but subscription still active

[TT83]

I am unable to make or receive calls. My subscription says that it is still active in the PM app, but when I dial *611, it says that my account is temporarily been suspended. I submitted a ticket, but I need access to my phone ASAP.

[frank2162]

Support person retried payment, failed. I tried payment manually using the existing card, failed as well. I retype a "new" credit card, using the same credit card numbers, and I was able to make a payment. I am asking to be sure I am still on Auto-Pay, but for now this resumed my service.

[frank2162]

Helpful person in the ticket shared that the auto-payment was DECLINED. Since there does not seem to be a problem on my credit card as far as I can see, I asked if they can process the payment again and verify i am still on Auto-pay.

[TT83]

I am also on auto-pay. And when I go to the payment screen, I don't have that pop-up message. 

[frank2162]

I see this now in my account, the problem is I am on auto-pay so something must have broken:
Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number Pay Now and Resume Services

==
There is an item in the Cart, if I go there, it suggest I pay now.
I never have to do this, my setup goes month to month without my intervention...

[frank2162]

I have the same exact problem. I tried restarting my cell phone, does not fix the issue. My account shows a subscription (i have not changed my subscription for more than a year) but it shows expired today even though it's supposed to auto-pay every month.

[Chalupa_Batman]

---

@TT83 wrote:

I am unable to make or receive calls. My subscription says that it is still active in the PM app, but when I dial *611, it says that my account is temporarily been suspended. I submitted a ticket, but I need access to my phone ASAP.

---

Hey @TT83 

Sadly, if you've already created a ticket, all you can do is wait for them to respond.

[hairbag1]

@TT83 

reboot cell to see if that helps. 

Try a network reset.

Wait for Customer Support to fix.