Support person retried payment, failed. I tried payment manually using the existing card, failed as well. I retype a "new" credit card, using the same credit card numbers, and I was able to make a payment. I am asking to be sure I am still on Auto-Pa...
Helpful person in the ticket shared that the auto-payment was DECLINED. Since there does not seem to be a problem on my credit card as far as I can see, I asked if they can process the payment again and verify i am still on Auto-pay.
I see this now in my account, the problem is I am on auto-pay so something must have broken:Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanen...
I have the same exact problem. I tried restarting my cell phone, does not fix the issue. My account shows a subscription (i have not changed my subscription for more than a year) but it shows expired today even though it's supposed to auto-pay every ...
