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Account still on hold even though the payment have gone through

alliahlucero
Great Neighbour / Super Voisin

I was trying to pay my balance, I had topped up my funds and when I was trying to pay, it still says my account is on hold and i needed to pay, the available fund was back. But, my cycle was back to zero. I tried changing my subscription in the hopes of it working but all it did was do the same thing, account still on hold, cycle reset, but this time it took the money and I just want to know what is happening

 

5 REPLIES 5

alliahlucero
Great Neighbour / Super Voisin

will do! appreciate it

 

slusagm
Mayor / Maire

ask PM to check and help

Open a ticket with PM using the orange Chatbot icon on lower right, type Submit ticket and choose Contact Us and it will bring you to the open ticket window

alliahlucero
Great Neighbour / Super Voisin

no service at all

 

slusagm
Mayor / Maire

do you have no PM service now? or you stil have service?

There were 2 posts about seeing the warning but no service interruption.  So, if you have service, just igore

 

Handy1
Mayor / Maire

@alliahlucero  are services working ? If not try and reboot the phone . Of services work and your getting this message just ignore it . If still no luck submit ticket with support 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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