Account on hold

[Tara_J]

Hi, I got an email and a text saying that my account has been put on hold because of an unresolved payment issue, but everything looks in order on my account. There is a payment card, I am subscribed, and the payment has been taken. I am still able to text and call, so I'm just confused about what is happening. I don't know the correct contact for this issue, is there somebody that can help me with this?

-Tara

[Chalupa_Batman]

Hi @Tara_J 

Just ignore it. It was a mass email that the system sent out. Just another glitch in the system.

[hTideGnow]

HI @Tara_J 

if your PM services have no problem o, please ignore the message about the overdue issue.  It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also  submit ticket with  support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Tara_J 

if your PM services have no problem o, please ignore the message about the overdue issue.  It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also message support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Tara_J i  If your services are still working . You can ignore this error message . A lot of complaints about this over the last 24 hours of error messages  to customers . Some sorta system glitch