Account number help

[gupt007ash]

Hi I’m trying to port my number to a different provider but I just need my account number. Thanks.

[dust2dust]

Not mentioned here is that if you might still have the welcome email from here from when you signed up then the account number is in there. You might have to dig around in the technical details of the email. But it should be there.

[dabr · Accepted solution]

@gupt007ash    If you're unable to login, then submit a ticket via chatbot to customer support here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

We're all fellow customers responding on this community forum, so cannot help with anything requiring account access but PM employees will be able to assist you further.

[softech]

@gupt007ash did you try using Incognito mode or try with another browser?

If none of those works, then, you will need to open ticket with PM support 

[gupt007ash]

Sir I’m unable to login to self serve or reset my self serve. The server fails with my request

[dabr]

@gupt007ash   If you still have access to your self serve account then log into it making sure to clear cookies/cache and use incognito mode and then select Profile on the left hand side of page and the account # is available on the right hand side of the Profile page.

[computergeek541]

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@gupt007ash wrote:

Hi I’m trying to port my number to a different provider but I just need my account number. Thanks.

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Please log into your Self Serve account. The account number is in the Profile section.

[hairbag1]

Log in to your account / Profile...right side of page you should see your acct number.