10-26-2021 03:49 PM - edited 01-06-2022 03:52 AM
I am locked out of my account after 3 log in attempts
Solved! Go to Solution.
10-26-2021 04:19 PM - edited 10-26-2021 04:21 PM
you can try Forgot your password visit Here link, and enter your email address,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.
and them will reset for you,
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck..
10-26-2021 04:00 PM
@CountyDownIeUk wrote:Is your CAP key on?
Could it be that simple?
That is why I always use log-in assistant 'app'. Never had to reset any password anywhere...
10-26-2021 03:59 PM
@DuMoulin17 Yes, wait the hour and try again. If still fail, use the Forgot Password function
If you really need to open a ticket with PM to have them reset for you , you can follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
10-26-2021 03:57 PM
Is your CAP key on?
10-26-2021 03:54 PM
Wait at least an hour and then try to log in again using different browser. If you start getting error messages (incorrect password) try to reset your password.
You will need to answer security questions, though.
10-26-2021 03:51 PM - edited 10-26-2021 03:54 PM
Did you try the forgot password link ?
Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot. Also try waiting an hour then try logging in again.
If you still need assistance then submit a ticket to a CSA.
Here’s when and how to contact our Customer Support Agents: