Account locked out

[DuMoulin17]

I am locked out of my account after 3 log in attempts

[Anonymous]

@DuMoulin17 

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address, 

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Yummy]

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@CountyDownIeUk wrote:

Is your CAP key on?

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Could it be that simple?

That is why I always use log-in assistant 'app'. Never had to reset any password anywhere...

[hTideGnow]

@DuMoulin17  Yes, wait the hour and try again.  If still fail, use the Forgot Password function

If you really need to open a ticket with PM to have them reset for you , you can follow this to get to ticket open screen quicker:

1.  At Chatbot, type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[CountyDownIeUk]

Is your CAP key on?

[Yummy]

Wait at least an hour and then try to log in again using different browser. If you start getting error messages (incorrect password) try to reset your password.

You will need to answer security questions, though.

[Triguy · Accepted solution]

Did you try the forgot password link ?

Try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.  Also try waiting an hour then try logging in again.

If you still need assistance then submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.