Account is locked

[Tofu14]

Hi there, 

One of my public mobile accounts is locked. Every time I try to sign in and even after I update my password successfully, it doesn't let me log in. How do I fix this?

[hTideGnow]

HI @Tofu14  It said account locked? you need to wait an hour. 

Maybe try on a difference device after.   

[Handy1]

@Tofu14  This just happened to me . I had wait the hour . Go to login put in email .forgot password get code sent to email and verify . Create new password. Have another code sent to phone verify . Then I was logged in 

[softech · Accepted solution]

@Tofu14   wait a full hour before trying to login again

After the hour wait, try to reset password and login on a browser using incognito mode.  Or you can try using the app if it still fails

if both tricks do not work, PM support is your friend, please message them directly here

        https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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