Account holder has died, how do we stop payments and close the account

[Blah1]

See subject. Can't submit a ticket because we get an error verifying by "My Account", and we don't know what PIN was used for the account either. Trying to get this done before the next payment comes out.

Edit: Payments are taken out of a joint account that is still being sorted out, not through a credit card. Closing the account at this time would create more headaches. I've messaged the mods as suggested.

[kaytus]

Sorry to hear that you lost.

If the payment is withdrawn from your joint account. You can talk to the bank to short payment. Since you have the authority to stop any payment.

I don't know that can help.

[Brent_liza1]

Sorry to hear about your loss. They may need you to forward the death certificate to cancel the account and a letter stating that you are taking control of the estate. Please contact a moderator. I know when we had Telus for my grandfather I had to forward to an email and they cancelled the account right away. 

[RosieR]

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@Blah1 wrote:

See subject. Can't submit a ticket because we get an error verifying by "My Account", and we don't know what PIN was used for the account either. Trying to get this done before the next payment comes out.

Edit: Payments are taken out of a joint account that is still being sorted out, not through a credit card. Closing the account at this time would create more headaches. I've messaged the mods as suggested.

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@Blah1 I'm so sorry for your loss.  My condolences to you and your family.  💐💐💐

Public Mobile only accepts credit cards or visa debit cards for autopay.  Direct payments from the bank is not accepted.  So with no autopayments, the account will just be suspended and after 90 days in suspension, the account will be closed.

Best wishes

[bros3n]

Sincere sympathies to you. 

[Jb456]

@Blah1  My condolences to you and the family. Could you not just call the CC company and cancel the card? 

Public Mobile is a prepaid service. No credit checks or contracts. If card is cancelled they won't get the next payment. System will put account to Suspended status. After 90 days in this status the account is deleted and number gone.

[Blah1]

I've messaged them, thanks.

[computergeek541]

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@Blah1 wrote:

See subject. Can't submit a ticket because we get an error verifying by "My Account", and we don't know what PIN was used for the account either. Trying to get this done before the next payment comes out.

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Sorry to hear this.

As any of this person's credit cards would need to be cancelled, I would contact the bank with proof that you are handling the estate and cancel the card. Once that's done, Public Mobile would not be able to make any charges to it and the Pubic Mobile account will automatically close after 90 days of being suspended.

[Anonymous]

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@Blah1 wrote:

See subject. Can't submit a ticket because we get an error verifying by "My Account", and we don't know what PIN was used for the account either. Trying to get this done before the next payment comes out.

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Sorry to hear of the loss.

Can you just cancel the payment card? Doesn't it just halt on death anyway? Not sure.

Can you log in to the self-serve?

Can you access the email inboxes? The reset password would go there.

[sbk1441]

I don't know exactly how to advise you on this, but I would reach out to a Public Mobile Moderator. Provide everything you know about the account. The account number, phone number and name on account. Explain what happened and your frustration. If this gets you nowhere, reach out to Telus and explain the situation. I am not sure how to deal with this, but this should be a good start. 

[Dunkman]

@Blah1 

Sorry to hear.  Our condolences.  

You will need to private message moderator:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check the upper right corner envelope icon for response.  Usually takes a few hours for response.