Account did not renew due to system error, cannot pay via 611 as it won't accept 4-digit code. help

[bhill13]

Trying to reach someone with public mobile has been impossible. Can't submit ticket as everything says invalid, automatic payment did not go through and 611 is an unsuccessful option as it won't accept a 4-digit code. How else do I speak with someone to resolve this issue? 

[darlicious]

@marc_mib 

Maybe when you do gain access to your account you will take the time to make a copy of your important account info and verifiers and put it somewhere safe and secure for future reference.

[marc_mib]

I don't have the Account number because I can't login to the account because your page is down and I cant reset the 4 digit pin because your system is not working and it dose not show the 4-digit PIN on the account 

 get your team to fix it please 

[darlicious]

@marc_mib 

CSA's cannot give you your 4 digit account PIN # because they cannot see it. They can only tell you if it works or not. This is the most important piece of security on your account.

[marc_mib]

Private messages are like talking to a goddamn wall

[dust2dust]

@marc_mib- That's where you have a misunderstanding. You can buy vouchers online. It's a little bit more money but they work. Or you can use the real time payments method in some stores.

[marc_mib]

I think public mobile screwed up when they made everything online and you can't talk to a person. It's like talking to a f****** wall

[marc_mib]

Vouchers are very annoying thing. You have to go to the right store that accepts you getting vouchers. Then you got to punch in the pin that's on the voucher slip and if you get it right the first time just get someone from public mobile to fix the four digit PIN and the login of this f****** page

[marc_mib]

I know how you feel because I am frustrated with them too. I can't get my four digit PIN because they don't want to give it to me. I try to give them all the necessary documents but they still don't accept it. Public mobile went downhill ever since they made this community. B******* and stopped having actual people answer their phones. Now it's all this community crap. You're s*** out of luck

[Mack66]

You can go into a store they will give you a 12 digit number for top up just did it

[hTideGnow]

HI @bhill13   Yes, My Account is down and it is crazy

Please message them instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

So, you just don't know the 4 digits pin?  maybe you need to go with the voucher for now

[darlicious]

@bhill13 

Here is info on your options for payment....customer support currently can only be contacted via private messages.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[hairbag1]

No one to speak to as it's all done on-line. You can get payment vouchers from Walmart or Shell gas, then dial 611 to add them to your account.

PM website is upset right now...later should be ok.

[computergeek541]

A voucher can be used to make payment by 611 and won't reqiire your account PIN.