Account closed

[Colin2010]

My account was suddenly closed. My login not working and it will not recognize my phone number. I have been with PM for over a year, and payments regularly made. I can’t get in touch with a CSA. 

[Dunkman]

@Colin2010 

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@Colin2010 wrote:

Cannot receive nor make calls. No data. Says I have no SIM card 

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Maybe try the SIM card in another working phone. This will help determine whether PM service issue versus hardware problem. 

[Colin2010]

Have been with PM for almost 2 years 

[Colin2010]

Cannot receive nor make calls. No data. Says I have no SIM card 

[BKNS27]

@Colin2010 

It sounds like your email is not linked to your current account. This is an easy fix for an agent. If your account is suspended. You will need to make manual payment to restore service and enable Subscribe (AutoPay) on your account for future payment.

[Colin2010]

It was working fine until a week ago. Suddenly I would need to restart my phone for the sim to work. Then nothing. Usually if your account is suspended it says so when you log in. But when I log in it wants me to select a plan and SIM card option. It also doesn’t recognize my phone number under transfer (I thought I could just get an eSIM and start over), so bizarre 

[hTideGnow]

hi @Colin2010 

so, you cannot make calls, you cannot receive calls and data does not work?

you have been with PM for longer than 1 month? way longer?

did you try to dispute a charge with your credit card and maybe you request charge back on a Public Mobile charge (maybe you lost your card and the card companies reversed some charges?)

[BKNS27]

@Colin2010 

Strange that your account suddenly closed for no reason. It might be suspended due to an expired CC or AutoPay glitch. Call 1-855-4PUBLIC to determine whether your account is suspended or closed (system can’t track your number).

I would suggest you contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dunkman]

@Colin2010 

Is it possible that your autopay/preauthorized payment failed?  

You would use the email address as login identification (not phone number).  Is your email address not recognized? 

[Chalupa_Batman]

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@Colin2010 wrote:

My account was suddenly closed. My login not working and it will not recognize my phone number. I have been with PM for over a year, and payments regularly made. I can’t get in touch with a CSA. 

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The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

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