11-12-2020 09:48 PM - edited 01-05-2022 05:25 PM
What to do if you forget your account PIN and need to reset it? What’s the process?
11-13-2020 04:51 PM
@taghi was answered on first page of this thread but here you go.
If you have an Android phone and it's the original one you used when joining you might be able to find the pin in sim card messages.
Otherwise contact moderators.
Or send them a private message at link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-13-2020 04:48 PM
Is there a way that I can retrieve me account PIN?
11-12-2020 10:42 PM
Hi @trgtrg2020
I would recommend clicking on the bubble to the bottom right of screen and type "I forgot my PIN".
SIMon, the genius chatbot, will lead you from there to get it all taken care of !!!
11-12-2020 10:23 PM
@trgtrg2020 wrote:@JoyLuck @Dunkman So they can see the PIN before you give it to them? I thought maybe they need it to enter almost like password for them so they can gain access to the account? Maybe nobody knows the answer unless you were a moderator lol?
Hi @trgtrg2020 you thought wrong! lol Moderators are gods, they can see if you are naughty or nice. oh that's santa claus. lol
Anyway, you joined Public Mobile or at least the community on 07-31-2019.. that's over a year ago. But you might still remember the welcome email that PM sent you about your activation details. Among other things, the email says...
did you? Many users forget their pin number. I almost did... I said almost. lol
FYI, if you activated in-store, your pin number was sent to by SMS. It's the 4-digit number, nothing else. If you activated online, you chose your pin number.
Stay safe!
11-12-2020 09:59 PM
@trgtrg2020 wrote:@JoyLuck @Dunkman So they can see the PIN before you give it to them? I thought maybe they need it to enter almost like password for them so they can gain access to the account? Maybe nobody knows the answer unless you were a moderator lol?
PIN number is used by moderator to help to confirm customer's identity. Moderators know your PIN when they look up your account. You also need your PIN number to access your account when you dial 611 (ie. to buy add ons, etc.)
11-12-2020 09:57 PM
11-12-2020 09:54 PM
@trgtrg2020 wrote:Do Moderators see your PIN or is it something that only you know?
Moderators can see your pin. I have been asked to give it to them for verification when asking for assistance.
11-12-2020 09:52 PM
@trgtrg2020 If you have an Android phone and it's the original one you used when joining you might be able to find the pin in sim card messages.
Your sim might be there. If not follow @JoyLuck instructions.
11-12-2020 09:51 PM - edited 11-12-2020 09:54 PM
@Dunkman Do Moderators see your PIN or is it something that only you know?
11-12-2020 09:51 PM
You can contact moderator to reset your PIN.
You should have received a text from Public mobile when you first signed up with your PIN number that you chose.
11-12-2020 09:49 PM - edited 11-12-2020 09:49 PM
@trgtrg2020 wrote:What to do if you forget your account PIN and need to reset it? What’s the process?
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance to recover your pin.