APN settings change, still it send and receive pictures

[hTideGnow]

HI @Andrewlzj1 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Andrewlzj1]

can anybody help me?

still not receive or send pictures

[Andrewlzj1]

I reset and reboot, and also manually input the new settings per announcement ... none of them works ...

i had no issues with sending/receiving pictures in the past, but suddenly stop working since February sometime ... 😞

[Andrewlzj1]

I reset and reboot, and also manually input the new settings ... none of them works ...

i had no issues with sending/receiving pictures in the past, but suddenly stop working since February sometime ... 😞

[softech]

@Andrewlzj1 

if you are new subscriber to PM and unable to send/receive text, then, it is a actually a PM system issue.  They have trouble setting up new subscriptions with text

but if you are exiting subscriber and start having MMS just lately, then your phone might be affected by this announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or        default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

[fixin1]

@Andrewlzj1 - Can you explain more? I don't get it?

Do you need APN settings?