03-03-2023 07:40 PM
Hope someone can help. My account is active. Phone was working fine yesterday. I have made no changes to the iPhone 6 yet today calls to any number get the same 6uc2 message. This is not a recent switch to public mobility so not a sim card issue. Public Mobility is selected as the network. Please help,
03-04-2023 08:18 AM
Hi @esksfan1 , I just found out that it works! There is a post from Public on the forum that also states that they do know of the issues.
https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119
Please try your phone once again and I hope that things are working now.
03-04-2023 08:08 AM
Hi @esksfan1 , I have a similar problem but with a 6UM1 error. I have done plenty of troubleshooting and deemed that this is a problem with Public Mobile, and not the users or their phones. Please open up a ticket as recommended by @Handy1 as this will escalate the problem to Public Mobile's support team. Thank you and good luck
03-03-2023 07:41 PM
@esksfan1 There’s been a issue with making calls and receiving them open ticket with support to get fixed
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )