5GB promo addon not showing up

[edgemoto]

So I bought a sim on Jun 2 based on the 5GB addon deal and activated my account on Jun 15, but the addon is not showing up as of Jun 23. What's going on?

[edgemoto]

Perfect! Thank you.

[RossN]

@edgemoto  @Triguy  put up the link for you good luck  ps   it was a team effort!!

[edgemoto]

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@RossN wrote:

@edgemoto If you received the email saying you are elegable then you will have to pm a moderator to fix it for you I had to,  it was no hassle 

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Thanks RossN!

[edgemoto]

Yes I did. Thanks. Looks like I have to PM a moderator. Once I figure out where to find a moderator. 

[Triguy]

Contact a moderator if you qualified for the offer.

In order to contact the Moderator team, I would suggest sending them a private message.

Link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

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@edgemoto wrote:

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@RossN wrote:

@edgemoto so did you receive the email?

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Yes. 

By purchasing a SIM online today, you have access to an exclusive offer: get a free one-time 5GB data Add-on* when you activate online by June 16th.

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Then the next part is...the email that you used for that order...did you also use it for the activation?

[RossN · Accepted solution]

@edgemoto If you received the email saying you are elegable then you will have to pm a moderator to fix it for you I had to,  it was no hassle 

[edgemoto]

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@RossN wrote:

@edgemoto so did you receive the email?

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Yes. 

By purchasing a SIM online today, you have access to an exclusive offer: get a free one-time 5GB data Add-on* when you activate online by June 16th.

[edgemoto]

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@RossN wrote:

you would have had to receive an email saying you were elegable and yes it had to be bought online june !st only

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I did get an email. It said:

By purchasing a SIM online today, you have access to an exclusive offer: get a free one-time 5GB data Add-on* when you activate online by June 16th.

[RossN]

@edgemoto so did you receive the email?

[RossN]

you would have had to receive an email saying you were elegable and yes it had to be bought online june !st only

[Triguy]

Here are the details of the offer.

On June 1st,  customers that purchase a SIM card online before 11:59PM ET will gain access to an exclusive offer of a one-time bonus 5GB of data. Simply activate before June 16, 2019 11:59PM ET, on a $25+/mo plan (Ready-Made plans only) to claim this offer. This will be applied as an Add-On.This offer is available to new customers only.

[edgemoto]

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@Anonymous wrote:

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You had to have bought the SIM online on June 1.

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Ah, well, the transaction date was Jun 1. I was looking at my card statement that processed it on the 2nd. So it was bought on the 1st.

[Anonymous]

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@edgemoto wrote:

So I bought a sim on Jun 2 based on the 5GB addon deal and activated my account on Jun 15, but the addon is not showing up as of Jun 23. What's going on?

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You had to have bought the SIM online on June 1.