11-30-2022 12:54 PM
Don't know if I am just being too impatient but I had signed up for the 15gb for $40 plan upgrade which was supposed to take effect yesterday. So far, my plan is not showing the upgrade and is still showing as 5gb for $40. Does this normally take a few more days to show the upgraded plan or do I need to escalate this? Thanks.
Solved! Go to Solution.
11-30-2022 10:10 PM - edited 11-30-2022 10:10 PM
they keep things interesting so the community doesn't get bored. they can save lots of money this way
11-30-2022 01:45 PM
I wonder how many helpdesk tickets they get for this kind of stuff... Looks like the website could use some work. Why set cache on pages that should be serving the freshest data? Crazy..... I just submitted one before seeing this post. They'd cut down on a lot of tickets if the addressed things like this in the website.
11-30-2022 01:07 PM
Woohoo!! Tried a different browser and it did show the upgraded plan. Thanks to all that responded. This community works better than trying to get thru to Customer Service Reps with other carriers. Much appreciated.
11-30-2022 12:57 PM
try to clear cache, relaunch browser and re-login My Account
or use Private/Incognito mode to login
you should then see the correct plan
11-30-2022 12:56 PM - edited 11-30-2022 12:57 PM
@Brianrap hi probably a cache issue with your account just use a different browser in private or incognito mode sign back in to see if it updates
11-30-2022 12:56 PM
Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
Plan should appear on your account immediately if you changed it NOW or on next renewal if you scheduled plan renewal.
11-30-2022 12:56 PM
@Brianrap Try logging into your account using a different browser in incognito or private mode and try again. Your probably looking at old cached information.
11-30-2022 12:55 PM - edited 11-30-2022 12:56 PM
Alternatively...log in to your account using incognito mode will help too.