@BJaynanoose
Was yesterday your grandson's normal renewal date? Perhaps autopay failed and his services were suspended for non payment? Check your payment card statement for his last successful renewal? Was it February 21st?
You can also obtain his account status, plan amount and renewal date by calling 1 855 4PUBLIC and enter your grandson's 10 digit phone number. If his account services are suspended for non payment the easiest way to automatically reactivate his plan is to make a payment thru the above 1 855 number or 611 on your grandson's phone.
A credit card top up payment thru 611 can only be made if you know the 4 digit account pin #. If you dont know the account pin # then make a top up payment with a pm voucher. Once connected to the 611/IVR system or 1 855 4PUBLIC and entering the 10 digit phone # press (1) and (1) again and enter the 12 digit pin # found on the voucher.
You will be given a verbal confirmation of a successful payment followed by a confirmation text from 611. As long as the payment equals or exceeds the plan amount your grandsons account services will automatically reactivate. Reboot the phone if necessary.
The following retailers offer pm vouchers that are immediately valid upon purchase and loadable via 611 or 1 855 4PUBLIC and entering your 12 digit phone number.
- London Drugs
- Shell Stations
- RCSS
- TMS
- SDM
- 7/11
- Circle K
- Walmart
Once the account services are reactivated then with your grandson' s phone to recieve the 6 digit alphanumeric code the self serve account creation can be completed and logged into....copy the email, password, 4 digit account pin #, security question and answer onto a piece of paper and stow in a safe and secure place for future reference.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
