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Port out Sim

Catilda
Great Neighbour / Super Voisin

I have issues with the network having with calls at home. This is why I want to port out my numbers 

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my accounts are currently inactive. 

5 REPLIES 5

darlicious
Mayor / Maire

@Catilda 

Judging by your community account you have been a customer for about 6 weeks but probably have only used pm service for 30 days before allowing your accounts to suspend to their current inactive service. 

 

Did you ever troubleshoot the calling issue with customer support? Research possible causes? Look into your local cell tower coverage and band capabilities? Are your phones compatible with pm? Are you planning on returning to your previous provider? Did you test the sim cards in different phones?

 

Since you have to reactivate to port out and you will have 30 days of service anyhow why don't you top up and reactivate your service on one of your accounts and take a little time to spend here in the community with a few members who can troubleshoot your calling issues with you and see if it can be resolved?

 

Here is a little info on your voice call services with public mobile....

 

  1. Pm currently only uses the 3G network for voice calls.
  2. There is no voLTE or wifi calling with pm although there has been at least one reported user being able to use wifi calling on a phone that it had been previously enabled on by telus.
  3. If you have a very weak or no 3G signal in your home due to circumstances beyond your control or cannot be fixed by a booster or other means there is a work around. (**Ask)
  4. The "Manitoba Issue" began approximately a year ago when telus lost one of its two 3G bands it uses for voice calls in and around Brandon and Winnipeg. Exceptionally few customers have had an issue with only having one 3G network band available to use for voice calls.
  5. There are a couple of more remote areas in Canada that have pockets of no 3G service at all most commonly reported in Newfoundland and more northern areas of the provinces and the far North.
  6. If you can make outgoing calls without issue but incoming calling goes straight to voicemail there are several possible reasons for this issue including an incomplete or failed port, nationwide cell tower equipment upgrades that until completed can cause incoming calling to suffer a slight delay but long enough to cause incoming calling to default to voicemail. Or your sim card (s) did not provision correctly upon activation and/or needs reprovisioning by customer support.

 

 

 

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

esjliv
Mayor / Maire

@Catilda  - we are all customers and members like you here on the Community Forum. We are not Public Mobile representatives.

 

If you want to port your your Public Mobile phone numbers to another provider you need have the other provider do the porting process. So contact them to start that process.

 

But, as already mentioned, you need to have an active account with Public Mobile in order for Public Mobile to release the number to another provider.

Exceptions to this may be if you are going to Koodo or Telus (since Teluse owns both Koodo and Public Mobile).

 

To active your plan so you can port out the number, you need to make a payment to reactivate your plan through Self Serve or you can also top up your account with vouchers.

 

See how to make payments with vouchers/recharge here: https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

 

If you want to spend less $'s in doing this, you can schedule a plan change to the lowest plan of $15, then reactivate the plan.

BKNS27
Mayor / Maire

@Catilda 

Once your numbers are inactive…you can’t port the numbers.

It will be on hold for 90 days before it is open for anyone to pick them.

Yummy
Mayor / Maire

Please remove your phone numbers from public forum post.

 

You cannot port out (leave PM) - keep and transfer your numbers unless your PM account is active.

If you want to keep your numbers, renew your accounts (change to cheapest plan if needed) and only then you will be able to port out.

softech
Oracle
Oracle

@Catilda   You want to port away your PM numbers to another provider?

 

Your account needs to be active to port out.  Inactive account cannot be ported away (unless you are trying to port to Koodo or Telus)

 

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