03-19-2022 06:24 PM - last edited on 03-19-2022 06:46 PM by computergeek541
I have issues with the network having with calls at home. This is why I want to port out my numbers
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my accounts are currently inactive.
Solved! Go to Solution.
03-20-2022 07:29 AM
Judging by your community account you have been a customer for about 6 weeks but probably have only used pm service for 30 days before allowing your accounts to suspend to their current inactive service.
Did you ever troubleshoot the calling issue with customer support? Research possible causes? Look into your local cell tower coverage and band capabilities? Are your phones compatible with pm? Are you planning on returning to your previous provider? Did you test the sim cards in different phones?
Since you have to reactivate to port out and you will have 30 days of service anyhow why don't you top up and reactivate your service on one of your accounts and take a little time to spend here in the community with a few members who can troubleshoot your calling issues with you and see if it can be resolved?
Here is a little info on your voice call services with public mobile....
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
03-19-2022 09:02 PM
@Catilda - we are all customers and members like you here on the Community Forum. We are not Public Mobile representatives.
If you want to port your your Public Mobile phone numbers to another provider you need have the other provider do the porting process. So contact them to start that process.
But, as already mentioned, you need to have an active account with Public Mobile in order for Public Mobile to release the number to another provider.
Exceptions to this may be if you are going to Koodo or Telus (since Teluse owns both Koodo and Public Mobile).
To active your plan so you can port out the number, you need to make a payment to reactivate your plan through Self Serve or you can also top up your account with vouchers.
See how to make payments with vouchers/recharge here: https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options
If you want to spend less $'s in doing this, you can schedule a plan change to the lowest plan of $15, then reactivate the plan.
03-19-2022 06:47 PM
Once your numbers are inactive…you can’t port the numbers.
It will be on hold for 90 days before it is open for anyone to pick them.
03-19-2022 06:36 PM
Please remove your phone numbers from public forum post.
You cannot port out (leave PM) - keep and transfer your numbers unless your PM account is active.
If you want to keep your numbers, renew your accounts (change to cheapest plan if needed) and only then you will be able to port out.
03-19-2022 06:27 PM
@Catilda You want to port away your PM numbers to another provider?
Your account needs to be active to port out. Inactive account cannot be ported away (unless you are trying to port to Koodo or Telus)