2GB of monthly free data

[paddyzhang]

It has been 8days since activated my new account in store , i still have not got the 2GB data yet. Does anyone has the same issue or know how long it will take to get the 2GB data? Thanks

[JL9]

It should be in there by now so it sounds like either the person at the store dropped the ball or entered in wrong code. A CSA should be able to manually do it for you

[darlicious]

@paddyzhang 

It's bonus recurring monthly plan data vs a bonus data add on so it doesn't roll over it resets every 30 days so there is no real point in waiting.....if it hasn't shown up by now it's not going to unless you ask. Glitches occur quite often so you have to be proactive sometimes to get your promotion applied to your account properly. Did your $10 bonus referral credit get applied? Thats been a known issue for about 9 months being very hit or miss despite being entered correctly at activation.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[Spudster]

@paddyzhang 

It really shouldn't take that long. The announcement said it would take up to two business days for it to show.

If it is not displaying under the "my promotions" area in your self serve account, you'd be wise to send that service ticket off to customer support agents sooner than later.

[paddyzhang]

Thanks, i have set up my account, i will wait for few more days. 

[Spudster]

@paddyzhang 

If you don't see it within another few days, contact customer support agents to confirm it was appropriately added upon activation. You will see it to the right of your self-serve landing page under a section title of "my promotions"

If you haven't yet set up a self-serve account, do so here:

Create a Self-Serve account (publicmobile.ca

Customer Support Agents can be reached one of 2 ways:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.