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Great Neighbour / Super Voisin

On Cyber Monday I upgraded 3 phone plans with the 20offmonthly deal and it was only applied to 1 phone even though the plan change recognized the promo at the time of upgrade.  Now I am being charged almost $60 for each phone instead of $35.  How do we get any action on billing without having anyone to talk to directly?


Great Citizen / Super Citoyen

First check credit card and self-account payment/refund, submit ticket to CSA. you will get it back.

Mayor / Maire

@KaelaM   Login to those accounts using Incognito mode and check if there is a $20 sitting as Available Fund.  Check Payment history and see if they just charged you the ful price $55 first and then give you back the $20 credit


if that is not what you see or you still want PM to investigate further, please open ticket with them:

1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there



Mayor / Maire


You'll have to use the Chat Bot Simon to get a service ticket started for help with that problem.