12-14-2022 10:38 PM
On Cyber Monday I upgraded 3 phone plans with the 20offmonthly deal and it was only applied to 1 phone even though the plan change recognized the promo at the time of upgrade. Now I am being charged almost $60 for each phone instead of $35. How do we get any action on billing without having anyone to talk to directly?
Solved! Go to Solution.
12-14-2022 10:47 PM
First check credit card and self-account payment/refund, submit ticket to CSA. you will get it back.
12-14-2022 10:40 PM
@KaelaM Login to those accounts using Incognito mode and check if there is a $20 sitting as Available Fund. Check Payment history and see if they just charged you the ful price $55 first and then give you back the $20 credit
if that is not what you see or you still want PM to investigate further, please open ticket with them:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
12-14-2022 10:39 PM
You'll have to use the Chat Bot Simon to get a service ticket started for help with that problem.