How do I reverse a payment?

[anbenson]

Going to USA for 2 days. Bought both roaming packages but only need 1. Is there a way to refund the redundant purchase? Thanks

[hairbag1]

@anbenson...

once you get to US, manually select T-Mobile as the preferred network. Text and data add-on should be ok...talk can be hit-and-miss depending on your location. I found talk sorta works ok in larger city...not so much in rural locations.

[walker1]

@anbenson 

So sorry but there's no refunds or prorating here.

But you can try to get a credit by asking.

YMMV

Just use the Chat Bot Simon to get a service ticket started and then you can try to ask for a credit to be put on your account.

[softech · Accepted solution]

@anbenson   yes , you can request a reverse of the transaction and have the fund move back to your account.  Please open ticket with PM support using chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[CGO]

top this page---get help---chat---submit ticket.