Switch plans

[ksdmgood]

How can I summit a ticket

i switched the family to with the 20offmonthly coupon and it worked on everyone but me. PM suspended my phone on and off all day and then made me pay the another 23$ to have it reactivated 

[ksdmgood]

Thank you 

[Meow]

If you did switching at the same day and it did not work only for you, something really went wrong.

Contact agent for assistance to sort this put for you.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[HALIMACS · Accepted solution]

@ksdmgood 

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.