2022 holiday bonus

[Tony18]

I did not receive the text message to claim my holiday bonus. Please help. 

[softech]

@Tony18   try to open the ticket quick, technically, the promotion ends Dec  

But once you got the ticket in, PM support should be able to add it back quickly

And if you are on new rewards system, Public Points, make sure you login to My Rewards and pick the free 1GB extra data bonus as well

[NDesai]

@Tony18 Reach out to the CS_Agent by creating a ticket as mentioned above and they should be able to manually add. 

[Handy1 · Accepted solution]

@Tony18 @First try texting YES2 4911 , if that doesn’t work contact a agent and submit ticket 

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here