2018 CALL HISTORY

[pelley6]

For legal purposes, I was asked to obtain call logs dating back to December, 2018.

How do I obtain them?

[hTideGnow]

Hi @pelley6 only 90 days.   You can check it from My Account Usage history.  You can download it to Excel file format 

[HALIMACS · Accepted solution]

@pelley6 

I'll go one step further than others have.

Unless the court were to compel Public Mobile with a subpoena for this information, it's unlikely they would take the time to go back into their archived records for this information, presuming it even exists.

I doubt there is a legal requirement to store records that far back.

I might think the most they might retain is up to 2 years.

[pelley6]

Thanks .

Do you know how long historical call records are retained?

[hairbag1]

@pelley6 

doubtful you can get your history that far back. I guess you could ask though

Top of this page click Get Help / Chat with Simon to start process of CSA assistance.

[hTideGnow]

Hi @pelley6 very likely you won't get it.  But if it is  a valid legal request , maybe PM can help, just maybe. 

please open ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@pelley6 wrote:

For legal purposes, I was asked to obtain call logs dating back to December, 2018.

How do I obtain them?

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Sorry, but records from that far back wouldn't be available.