Access Call History from Previous Billing Cycle

[KateRive]

Hi there, 

I need to dispute a credit card charge and they are requesting all the contact I have made, it goes beyond the last billing cycle which I can see online. Can I please request all call history from April 13th until today? 

Thank you!

[BKNS27]

@KateRive 

Don’t dispute the PM charges with your CC company or you will be Blacklist and will be paying your future bills with vouchers. 
There is a drop-down menu to view the last 1, 3 or 9 months and filter to incoming or outgoing calls.

[hTideGnow]

hi @KateRive 

you should be able to get 90 days of usage history.  So, you should get history from early March to today, but not older than that

But do not filter the date, download them all and filter it yourself after

if it really stuck in April and cannot give you March to April usage, ask PM agent to help

ubmit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage