200MB data reward doesn't show up

[rh2025]

On May 19, I redeemed 5 points for 200MB data. As of today, the data has not been reflected in my account.

The reward page says

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Details

Extra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire after 30 days.

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As of today, the data has not been reflected in my account. Any idea why and how the 200MB data can be added?

Thank you.

[rh2025]

Thank you for the responses.

Have cleared my browser cache and used incognito but still not showing up. Have opened a ticket with CS. 

[slusagm]

@rh2025 you logged in and clicked usage breakdown under that Usage meter and don't see the add-on?

Maybe try using browser with incognito mode and check again

If that does not show, ask PM. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@rh2025 wrote:

On May 19, I redeemed 5 points for 200MB data. As of today, the data has not been reflected in my account.

The reward page says

------------

Details

Extra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire after 30 days.

----------

As of today, the data has not been reflected in my account. Any idea why and how the 200MB data can be added?

Thank you.

---

Hello @rh2025 

The app and website have cache issues. Just clear your browser cache and log back in incognito mode and it should show there. If it doesn't, you can reach out to a CS Agent this way.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.