08-28-2017 01:09 PM - edited 01-04-2022 02:34 PM
Hello, I just paid for the 200 min US & Canada long distance talk and text add-on because I don't have talk in my plan. I got the add-on becise from time to time a voicemail will show up on my phone and wanted to just get some minutes to call and delete the messages when they arrive. Even Though I ordered the add-on this is still not a working solution for me so if it's possible could I have the add-on removed from my account?
I would call the voicemail number from another number but I would still have to call with my public mobile cell number to set up the voicemail account.
Thanks
Jonathan Palmer
08-28-2017 08:47 PM
@mimmo, extra secure, no digit can repeat. Numeric value only 🙂
08-28-2017 03:39 PM
@mimmo Hahaha *4-digit, yes! 😄
08-28-2017 03:28 PM
08-28-2017 01:50 PM
Hey @JonathanPalmer,
Sorry to hear about this issue with your voicemail and add-on 😕
If you send us a private message with your phone number and 40 digit PIN, we can take a look at this for you.
You can click here to send the message 🙂
Saray
08-28-2017 01:36 PM
You need a talk plan to use a talk addon, that is why that is not working...
As to your issue... odd... you shouldnt receive any voice mail since you do not have a talk plan... @CS_Agent - Why is he getting voice messages if no talk plan?
08-28-2017 01:35 PM
Hey @JonathanPalmer,
The long distance talk add-on can only be used if you have talk included in your base plan.
Unfortunately, this add-on will not serve your purpose in the given scenario.
Please write a private message to the @CS_Agent and explain the scenario and see if they can reverse this transaction.