2 accounts using same email

[Lvan]

Last year we signed up through Walmart.  I have the transaction summary. It lists the same email for both of us.  When I login with the email it goes to my husbands account but when I click manage eversafe ID it has my info including my phone number.  I am not able to see my account. I am getting very frustrated with this. Please help!

[BKNS27 · Accepted solution]

@Lvan 

Unfortunately, you can’t have 2 accounts on one email…1 account/1 email.

You might want to double check what email was used for each account.

I think the Walmart staff screwed up and create one account with another email and mixed up the account numbers.

I would suggest you contact a CS_Agent to have this straightened out by private messaging on the envelope icon on your computer but you will need your security PIN for each account.

[softech]

@Lvan it could be just. browser cache problem.  Please login My Account once more, but use Incognito mode this time and see if it works

if not, open ticket with PM support and they can confirm the login info, message them here:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there