1-3 Bars and not getting 5G?

[ChrisTiv7]

Hello! I just moved here from Freedom Mobile on the 34$ promo plan and I noticed that 5G isn't working, It's enabled on my phone, and I have an iPhone 13 Pro Max. I don't understand, I'm 2KM of 2 towers 1 Bell and 1 Telus, I thought that would be enough to give me 5G? But It appears not?

I'm just very confused

[shabby]

Yup only getting a few mpbs also.

[ChrisTiv7]

I got the 5G Tag but not the 5G speeds, it's about 3-4mbps on my end 

[shabby]

Just came back now for me 

[ChrisTiv7]

I tried doing a speed test and it gave me 4mbps on "5G", now people are saying it's down? I picked a great day to move to Public Mobile lmao

[shabby]

The network is down, data doesn't work, voice/sms do work though  https://productioncommunity.publicmobile.ca/t5/Get-Support/Network-is-down-No-data/td-p/1146895

[hTideGnow]

HI @ChrisTiv7 

to me, 5G does not matter, it is the speed that counts

you are connected to 4G LTE? Try some speed test, if you get over 100Mbps or close to 200Mpbs, it is good "5G speed".  Not bad to leave it like that to save power

[fixin]

@ChrisTiv7 - Where are you located? There are some spots that don't have 5G but LTE-Advanced. LTE-A & 5G NSA are similar to speed, but here is a coverage map of Telus explaining more of what coverage there is: https://www.telus.com/en/mobility/network/coverage-map

Also, carriers have to buy out bands and in this case, Telus & Bell haven't bought out bands for 5G in your area, but they did for LTE.

If you are in a zone of 5G but aren't getting it, contact CS_Agent here: 

 ⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages