08-11-2023 09:12 AM - edited 08-21-2023 04:18 PM
Hey Community,
We are excited to announce that starting today, we’re introducing eSIM availability to both new and existing subscribers, along with the rollout of multiple enhancements in My Account. We’ve noticed many of your posts expressing interest about eSIM, and wanted to share how you can easily switch to eSIM. By switching to eSIM, you’ll gain the freedom to be more flexible with your services, whether it’s for travel or efficiently managing both personal and business accounts on a single device!
We made it easy to purchase SIMs at any time, you can purchase an eSIM or SIM Card directly from the app and My Account.
Before you get started
How to transition from a SIM card to an eSIM
How to Purchase an eSIM or Physical SIM
For New Customers:
For Existing Customers:
The Public Mobile Team
08-21-2023 11:50 AM
08-21-2023 11:49 AM
Hi
Do I need to have the existing SIM card in my phone while downloading the esim card? Thanks
08-18-2023 11:15 AM
or at least just being able to receive sms while abroad.
08-18-2023 11:10 AM
HI @jayflyer
PM is tier 3 provider and I don't think they will add roaming destination 😞
08-18-2023 11:07 AM
This is sick. hopefully the next update will be international roaming.
08-17-2023 05:08 PM
08-16-2023 07:49 PM
It’s so cool. It works great
08-16-2023 03:00 PM
@CEnberg Yes you can go back to physical sim in that case . You can now also request a new eSIM for $5 also so you have two choices .
SIM SWAPPING profile tabs
Note only do this on lap top or computer/ not mobile device
08-16-2023 02:59 PM
@CEnberg- Yes of course. It's just like changing the sim on the account, because it is. It would kill the esim just like a regular sim.
08-16-2023 02:57 PM
Just wondering is it possible to go from esim to regular sim if something happened to my device? New subscriber and love the esim implementation but just curious.
08-16-2023 02:06 PM
Can I keep my old number when changing to esim.
08-16-2023 01:13 PM
Well I think this is great. Esims make a lot of sense especially with a prepaid service.
08-16-2023 12:26 PM
How many esims can I purchase through my one account? Example, separate business and personal numbers… any discount for multiple lines??
08-15-2023 08:59 PM
@thierry_551 Yes your understanding correctly. Better yet just keep the physical SIM card until there’s no choice to use it any more and you’re forced to use eSIM . I think physical sim better anyways bat least for me who like to change devices often
08-15-2023 08:54 PM
I would wait until you get the new phone. No sense in paying for it twice. Apple has an ESIM transfer process (doesn’t work with PM yet). Here’s hoping it’s available sooner than later so that we don’t have to pay every time we get a new phone.
08-15-2023 08:19 PM
So if I understand, I better wait before converting my SIM card to an eSIM on my current device. I’ll convert it at the same time I change phone and pay only 1 transfer.
08-15-2023 08:12 PM
HI @thierry_551
each transfer will cast your an eSIM
So, you need to pay $5 for an esim change from physical to your phone
When you get a new iPhone later, you need to pay another $5 for a new eSIM
08-15-2023 08:08 PM
If I transfer my SIM card to an eSIM on my current phone, am I going to be able to transfer my eSIM to my new phone (iPhone 15 in occurrence that will release this September)? And will I have to pay for a “new” eSIM during the old phone to new phone transfer ?
08-15-2023 11:52 AM
It definitely confirms that theory!
08-14-2023 11:55 PM
Great news @J_PM
Peronally I don't like eSIM and I don't need it, but always good to have the choice there
and Look like iPhone will have eSIM only in Canada very soon, so PM is making sure it is on top of the game. Great move
08-14-2023 12:28 PM
08-14-2023 10:57 AM
@Priority Let me check on this for you.
08-14-2023 10:55 AM
@LitlLdy Thanks for testing and sharing your findings
08-14-2023 10:51 AM
@Yzeguy not at this time. However, we've shared this feedback with our teams - and transfer capability is on our radar 👨💻
08-14-2023 10:48 AM
@Justeena appreciate the feedback. The team has captured this 👩🔧
08-14-2023 08:50 AM
Changing plan would not affect your current rewards on the loyalty discount program. So, if you are receiving $7 reward dscount now, you will still have the same after a plan change
08-14-2023 08:48 AM
Thanks for this....a question... With my existing 3G service ($25/m) I receive $7 discount in Loyalty Pts...if I upgrade service to 4G or 5G (and eSim in the process) will I retain my current reward discount?? Thxs for reply in advance.
08-13-2023 09:36 PM - edited 08-13-2023 09:44 PM
Public Mobile doesn’t do the below but it would be nice!
Use eSIM Quick Transfer on iPhone
Some carriers support eSIM transfers from your previous iPhone to your new iPhone without needing to contact them. You can also convert your current physical SIM card to an eSIM.
Edit: eSIM is new here along with several other things since May! Things take time to improve & fix the bugs 🙂
08-13-2023 07:57 PM
It's like this for every provider, other providers don't transfer it they just do a new one for Free.
The e-SIM is tied to your IMEI Number and cannot be taken over to another device with a different IMEI, you must get a new e-SIM with every provider.
08-13-2023 06:17 PM
@ll9111 It’s a $ grab . Will cost you extra $5 to upgrade your phone each year