cancel
Showing results for 
Search instead for 
Did you mean: 

Your Public Mobile experience just got an upgrade.

J_PM
Public Mobile
Public Mobile

Hey Community, 

 

We have a big announcement to share with you! 

 

Starting July 13, Public Mobile is going 100% digital, with all new activations and devices taking place exclusively online. New customers can join Public Mobile on the go, from anywhere, without setting foot into a store.

 

To officially mark the start of a new & improved Public Mobile experience, we’re announcing two exciting new features launching today:

 

Browse up to 30x faster with new 4G-speed plans. 

Now, you can get up to 30x faster speeds with Public Mobile’s new 4G-speed plans, when compared to existing 3G-speed plans. These new plans provide new and existing customers with a wider range of included data and speeds to choose from, depending on their needs. 

 

Introducing the new My Account: A modernized, mobile-first self-serve experience.

Redesigned from the ground up, our refreshed self-serve portal provides you with easy account-management at your fingertips without the need for in-person support. Plus, it features an all new intuitive mobile-friendly design to make all account management a breeze. 

 

Along with these new features, as many of you know, we recently launched our new rewards program Public Points earlier this year, where you can earn and redeem rewards with ultimate flexibility. We also redesigned our Community Forum to give our customers the ability to find solutions faster, with 24/7 access to online support. 

 

Expect to see many more exciting enhancements as we continue on our journey of putting the power of mobility in the hands of Canadians. To celebrate these exciting launches, we will be giving new subscribers 3x the points-back for their first 12 months, for a limited time on eligible purchase, through our Public Points™ Rewards program.

 

Important Details:

  • You will still be able to purchase SIM cards from TELUS & Koodo corporate stores. Find a store near you using our store locator.  
  • Vouchers will still be available for purchase in the same locations as before. Visit our vouchers page to access our list of voucher purchase locations.  

 

For more information on these exciting new changes, please visit publicmobile.ca or our FAQs on these changes. 

 

        - Public Mobile Team

277 REPLIES 277

Hi @jib_tech yes, I found it on the main site, too!!  So, I think it is still on

 

jib_tech
Model Citizen / Citoyen Modèle

Its still on the website so doesn't that mean its still an active promotion? I might have a referral so I just want to make sure I give the right info? Thanks


@jib_tech wrote:

Is the triple the points offer still valid? Thanks


@jib_tech   the 3x point is for new PM subscribers and not for people switching from old to new rewards, right? 

Even if it is , do NOT migrate.. it does not worth it.  Old reward system is much better.   🙂

@jib_tech I remember seeing a banner before about the 3x when I login to My Rewards but it is now gone.  So, it could be expired.

 

darlicious
Mayor / Maire

@jib_tech 

I would assume so as the announcement is still pinned and there has been no edited updates saying the promo has now expired.

jib_tech
Model Citizen / Citoyen Modèle

Is the triple the points offer still valid? Thanks

What's the point of eSIM support on a BYOD prepaid plan?

 

As in, what can the eSIM do the SIM card cannot do?

sdesrochers056
Great Neighbour / Super Voisin

I am thinking the same. I will definitely welcome the e-SIM option or move to another provider like Lucky Mobile who offers that option. 

Brent01
Good Citizen / Bon Citoyen

Is the Public Mobile site now using the same credential library of the parent company Telus and the passwords have to be the same? Not the kind of security I am accustomed too…

Brent01
Good Citizen / Bon Citoyen

Yes, I received a text to check out the new site. Problem is it redirects to telusidentity.telus.com which is my ISP even if I manually enter the web address for Public mobile. My iPad automatically tried to use credentials for Telus. I eventually got locked out of Telus and Public Mobile. What a mess… what’s going on!! Not fun. 

Dragonking187
Good Citizen / Bon Citoyen

Which one

Dragonking187
Good Citizen / Bon Citoyen

What rdf mean 

Dragonking187
Good Citizen / Bon Citoyen

Is there a big difference from 3g plan and 4g?

boywithnoname
Great Citizen / Super Citoyen

While I know for myself, being able to get all the answers I need online and not having to step foot in a store is convenient. I know for some people like my partner, this approach was a little more difficult for my partner.  He is currently with Koodo Mobile and is pretty happy there.

 

It definitely is an approach that will be for some and not for others. I do want to say great work on the new interfaces to the website. They look much cleaner and it is definitely much easier to find a lot of things.

 

Thanks to Public Mobile and all those behind the scenes making these changes for its user base.


@Kdh wrote:

I still think some people would benefit reaching for help with accounts via phone


HI @Kdh   I agree.    That's why PM is not really a service for everyone.   It has a unique model and it suit specific group of users, I think

Kdh
Great Neighbour / Super Voisin

I still think some people would benefit reaching for help with accounts via phone


@jimbobs wrote:

If it was truly "100% digital" they would offer eSIM's as well.  Until they do that, they can't legitimately claim 100% digital.


Hi @jimbobs 

 

what make eSIM a requirement to "100% digital"/  

 

I guess we can also say "until they also make VoLTE (or Wifi Calling, or Call Control .. or anything you want to add), they can't legitimately claim 100% digital"  🤣😂


@jimbobs wrote:

If it was truly "100% digital" they would offer eSIM's as well.  Until they do that, they can't legitimately claim 100% digital.


"100% digital" is meaningless. All wireless networks are 100% digital - there's no analog processing anywhere anymore, everybody transmits packets instead of waveforms.

 

Even worse - we don't live in the 19th and 20th centuries anymore. Everybody went digital decades ago, a generation or two grew up on pure digital and hardly even know anything else exists.

 

So I don't know what PM (Telus) is trying to push with "100% digital" claims. Or who they're trying to impress, trying to attract and sell their product to.

 

Unless PM can offer some useful information about what they mean with the term I'll just assume it's the usual uninspired, meaningless, vapid catchphrase marketing. With a catchphrase which itself went obsolete decades ago.

 

But for the sake of completion: physical SIM cards are "100% digital". eSIMs are not at all required or relevant to the claim.

jimbobs
Model Citizen / Citoyen Modèle

If it was truly "100% digital" they would offer eSIM's as well.  Until they do that, they can't legitimately claim 100% digital.

timchoy711
Good Citizen / Bon Citoyen

I just got the upgrade of 4G working. It is fantastic and much faster than the previous speed!

 

The most significant difference is in browsing webs. For 3G, it works well for receiving email, messages, and even YouTube or Netflix. However, for browsing webs sometimes it can be painfully slow depending on which site you go to. For the 4G it is much much much better. So if you don't mind the extra cost it is definitely worth the upgrade. 4GB is already enough for me but if you want 6GB for a few dollars more it is worth it.

Once you wait the 2-3 days and it kicks on, give us a heads up on how it works and just how big an improvement it is...thanks!

@timchoy711    The upgrade to 4G speed will take about 48 hours after changing plans.

Mac853
Great Neighbour / Super Voisin

For a phone company how is going 100% digital a good thing?  I’ll give you an example how it’s NOT a good thing and the reason I am in this community blog now.

 

I went to my local Walmart thinking I could purchase another PM SIM for as i had purchased my SIM now, only to find out that previous retailers no longer carry it.  Yes, I know it’s still available at Koodo but the nearest location is 5km away and I needed the SIM immediately.  Ended up purchasing a PetroCanada mobility SIM instead.

timchoy711
Good Citizen / Bon Citoyen

Hi, Public Mobile Team,

 

I have upgraded my plan to a 4G plan as per your introduction, but the speed is still at 3G speed right now. What is the issue here?

 

Tim

greentree
Good Citizen / Bon Citoyen

@dust2dust I started in chrome because it seems to cause the least amount of issues. then tried firefox. this is very strange! 

thx for the info on how to tell i'm logged in! lol

@greentree- lol And so now you come up against yet another overnight bug fix session. Um hey guys how about testing and fixing things BEFORE rolling it out? hmm??...mmkay.

 

What Korth says is very insightful. I use Firefox with a few add-ons and settings. But if a site doesn't want to work properly and it's not simple enough to work around with what I have then I just use Chrome without those kinds of settings or add-ons.

greentree
Good Citizen / Bon Citoyen

thx. i checked the link and it was bouncing to a telus link rather than public mobile and it was using an old saved password. didn't solve the problem, but one more thing to watch for! 

greentree
Good Citizen / Bon Citoyen

yeah, i downloaded another browser and tried. now it doesn't give the error but says the page is unavailable. I've submitted a ticket. thanks for the ideas!


@greentree wrote:

... I logged in via incognito, but any page I click on goes to 'Error Code 404'


That's why I don't recommend Incognito/Private/Secret Mode. It works for many people so it's advice given by many people to many people. But different browsers do things different ways, there is no standard for this feature, it's not strictly necessary, and it breaks Self-Serve on many machines. I feel it's smart to avoid problems while solving problems and Incognito can cause problems which is easily avoided.

 

You only need to clear cookies, clear cache, disable any scriptblockers/adblockers/etc before your Self-Serve sessions. Disable VPN if necessary. If you need to disable anything else (firewall, proxies, hostsfiles, etc) then it's usually simpler and faster to just use another browser, another computer, another network.

darlicious
Mayor / Maire

@dust2dust 

Private messaging is active on @greentree 's community profile.