@Wustallion36- Scroll back up to the top. Click #1 to get the list of categories. Click on #2 to get into the get support category which is where most of the action is.
Then I prefer to see the list of topics sorted by which one most recently got updated. Click the Sorted by then click replies.
Then you'll see some topics are "pinned" to the top of the list. Only Public employees can do this action. Scroll past those if you want to see topics created and added to by other members. You can add to these pinned topics as you did here and they can have new posts as you did here that you can reply to as I did here. The little number to the right is how many replies have been posted. So scroll down from the previous spot.
Then keep scrolling and you'll see the threads that are ongoing. Click the heading subject line to go into the thread. Then either click the reply button in a reply to type a response to that post or click into the reply box further down. When done, click the reply button underneath and away it goes.
@camphe for the 2FA code, you can try to click Resend Code and Send email
if that does not work, try to use one of these workarounds:
- Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email) - Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.
If none of those workarounds helps, please open ticket with support and have them to help in this situation:
Private message CS agent at
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
