[Update] More is Merrier is back!

[J_PM]

[Update]

Thank you for your patience. We’ve received a lot more excitement than expected.

If you have responded “YES” and are waiting for your offers - hang tight, your gifts are on it’s way. Remember, you have until December 31, 2021 to redeem your holiday offers. 

Hey Community,

The season of giving has arrived and we’ve got some amazing things to give🎄.

Our holiday rewards are back and we’re giving away free data, free international long distance minutes and more, available until December 31st, 11:59PM EST. 

This holiday season we’re excited to share some awesome rewards:

• Connect more with 2GB of free data
• Chat more with 500 free international minutes
• Share more by referring a friend and receive a bonus one-time $30 credit

I’m an existing customer; how do I redeem my holiday gifts?

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

I’m not a customer yet; how do I redeem my holiday gifts?

• No problem! All you have to do is buy a SIM card and activate before December 31st.  
• These gifts will be automatically added to your account within a week, and we’ll send you a SMS to let you know.

What else you need to know:

• Add-on offers are available for all new and existing customers from December 1st 9:00AM ET to December 31st 2021 11:59PM ET
• Limit of one 2GB data add-on and one 500 min international calling add-on per customer. Add-ons are one-time only and will remain on your account until fully used 
• $30 referral bonus is redeemable only once per customer. 
• Customer must refer a friend between Dec 1-31st using their unique referral code
• Friend must activate before Dec 31st 11:59PM EST
• Customer will receive a $5 bill credit/month for 6 months, for a total of $30 as long as the referred friend stays with us
• International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

For more information, about More is Merrier please click here 

Wishing you a happy and rewarding holiday season - from us, to you!

- The Public Mobile Community Team

[Sznn]

Probably, will they add the additional 500 minutes for the 2021 promo?

[CountyDownIeUk]

@saholl 

Don't wait. Do the referral. No need to wait. 

You get $30....and the gift

Friend gets $10 and the gift. 

[Nezgar]

@saholl Go ahead and refer your friend. The holiday bonus for you is awarded separately from the $5 bonus you will receive once they sign up using your referal code.

[saholl]

I still haven't received my text message for the Holiday More is merrier. I am wanting to refer a friend but cannot take advantage of the More the Merrier offer.

[chungfai]

Jade,

I replied twice but still didn't receive any confirmation response.

CF

[darlicious]

@Sznn 

Did you activate in 2019 and get the holiday gifts from the first annual "More is Merrier" campaign? That year we were given a 1GB data add on and 400 international long distance minutes add on.

[Anonymous]

@Brenda19641 

some another customer the say with 1 to 3 days the will post in account 

for existing customer; how redeem holiday gifts,

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

for more info visit here link

by public mobile manager say

If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.

Re: More is Merrier is back! Community (publicmobile.ca)

for now you have to be patience if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,

Spoiler

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

[Yuel]

I didn't get my data up until now as well. Replied YES on Friday

[JK8]

---

@imp wrote:

Hello,
Please, let me know if I need to refer a friend to Public Mobile in order to receive the below  or I just can reply Yes without any conditions?
I’m an existing customer; how do I redeem my holiday gifts?

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

---

Just wait for Public Mobile to text you.

[Sznn]

Hey - I replied 'Yes' and it looks like I was given 400 international minutes and 88 have been used...yet I haven't made any calls? What's up with that???

[imp]

Hello,
Please, let me know if I need to refer a friend to Public Mobile in order to receive the below  or I just can reply Yes without any conditions?
I’m an existing customer; how do I redeem my holiday gifts?

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

[walker1]

@darlicious 

For sure 😊.   Just say when 🤠🤠🤠

[hbbs55]

same here, replied twice on the 1st and 3rd, nothing?

[darlicious]

@walker1 

Lucky you! Wanna go halfers on a lottery ticket?😁

Edit:

Dang autocorrect!

[Camille16]

Mine was effective immediately but other customers mentionned a delay... Too many answers at once I suppose... If by Dec. 15th it still does not appear on your self-serve, I would open a ticket with CS_Agent and they should be able to help you 

[walker1]

@BearFBI 

I hope you finally got the text message you've been waiting for 🙂. I just got the text and items added to one of my accounts that was activated in 2020, just as I had suspected. That's 3 for 3.

I even replied to the text on a flip phone that I had sitting around, as a test and it worked with no problems 😌

I'm pretty sure now that the texts are being sent out, by the year your account was activated.  

[chanrobi]

Getting the same issue… need that data actually

[darlicious]

@rossputin 

So as to not get off topic I'm going to post in your headphones thread.

[rossputin]

Thank @J_PM .  Second time still resulted in no confirmation.

[rossputin]

@walker1 I'm glad I finished reading as your sentence ended with "new toy".  My jaw was mid drop.😲

Haven't ordered it yet.  Pricing discrepancy getting sorted out.

But my indecision is creeping up!!

Now the Pixel 6 looks slightly more interesting.

I'm surprised no specs get published on sound via headphones (DON'T volunteer "it depends on the headphones". That's obvious. There are still specs on the phone). Terribly frustrating as I don't want to end up to something similar sounding to my Pixel 3a XL.

[darlicious]

@J_PM 

Well that didn't elicit a reply from 4911. Either on the phone that has recieved the offer text or the one that may or may not have recieved when it was powered off.

[softech]

---

@RocketMan wrote:

I replied yes but don't see it reflected on my account.  I also have the previous 2gb holiday offer that I haven't used.  Is that why?

---

@RocketMan 

No, previous bonus would stay there and won't affect.  You will still get this years bonus

It just very long delay at the moment.  You can try replying YES again as the Community manager said it might help

[RocketMan]

I replied yes but don't see it reflected on my account.  I also have the previous 2gb holiday offer that I haven't used.  Is that why?

[softech]

@J_PM   is the process after replying YES an automated process or manual process?

Also, many members are interested to know by what order PM is sending the invite text?  Some members has not receive the invite message yet and maybe it helps if we know what order it is following..or is it really random? 

[softech]

---

@rossputin wrote:

@Anonymous but it's almost a day.  It is maddening. I'm going to reply "yes" again.

---

@rossputin   you are doing the right thing to send YES again!!!

from Jade:

Hey Community, 

We'd like to share a quick tip. We've noticed customers are replying "YES" and not receiving a confirmation response. Please try and reply "YES" again to the SMS offer.  

Thank you, 

Jade 

[J_PM]

Hey Community, 

We'd like to share a quick tip. We've noticed customers are replying "YES" and not receiving a confirmation response. Please try and reply "YES" again to the SMS offer.  

Thank you, 

Jade 

[walker1]

@rossputin 

You should be playing with your new toy to take your mind off of that text message.  lol

[softech]

---

You'll probably get the text today, since people that activated their accounts in 2019, got the text yesterday. 

---

Not to do with Activation date.    My friend's 2019 activation got the invite text 2 days ago.

So, don't try to guess on order.  None of us know

but @BearFBI  you will get yours soon.. probably on or  before Dec 15  🙂

[rossputin]

@Anonymous but it's almost a day.  It is maddening. I'm going to reply "yes" again.

[Brenda19641]

I will keep looking